Refund & Return Policy

We want you to have a smooth and satisfying shopping experience with us. If you receive a wrong, defective, or damaged product, we’re here to help. Please read our Refund & Return Policy carefully.

1. Eligibility for Returns

A return or replacement is accepted only if:
• You received the wrong product
• The product arrived damaged or defective
• Items are missing from the package

To process a return, you must provide:
• Clear unboxing video (mandatory)
• Order ID and purchase details
• Photos of the damaged/wrong item

2. Non-Returnable Products

The following items cannot be returned or refunded:
• Customised items
• Personalised gifts
• 3D-printed products made specifically for your order
• Products used, damaged by the customer, or without original packaging

3. Return Window

You must raise a return or replacement request within:
48 hours of delivery

Requests made after this period may not be accepted.

4. Refund Process

Once we receive your return request with required proof, we will:

Review your claim
Approve or reject based on eligibility
If approved, your refund will be processed within 5–7 working days

Refund will be issued through:
• Original payment method
or
• Store credit (based on your preference)

5. Replacement Policy

If the product is eligible, we will send a replacement for:
• Damaged items
• Wrong items delivered
• Missing components

Replacements depend on stock availability.

6. Order Cancellations

• Orders can be cancelled before dispatch only.
• Customised / 3D-printed items cannot be cancelled once the order is confirmed.
• If cancellation is approved, refund will be processed in 3–5 working days.

7. Return Shipping

If the return is approved due to our mistake (wrong/damaged item):
• Return shipping cost is covered by us.

If the return is due to customer mistake (wrong address, refusal to accept, etc.):
• Shipping charges may be deducted.

8. Exchange Policy

We currently do not offer direct exchanges.
You can request a replacement only for eligible products.

9. Contact for Return Requests

For any return, refund, or replacement related queries, reach out to us at:

Phone: 044 4799 0307
Email: rsinnovationschennai@gmail.com